Steam Depot Enterprises, LLC

    Steam Depot Return Policy:

    Only merchandise in resalable condition may be returned, subject to a 20% restocking charge and return freight. Shipping and handling fees are non-refundable. A Steam Depot Express return merchandise authorization (RMA) number is required before returning any merchandise - copy of Invoice is required. Material returned without an (RMA) is subject to refusal. Return requests must be made within 20 days of invoice date.  Returned merchandise must be received within 30 days of invoice date. Merchandise must be in original condition and not installed. A reliable method of return delivery, and package insurance is highly recommended. Special orders, or custom merchandise is not subject to return unless factory error. Material returned without an RMA#, or returned after 30 days is subject to refusal, and/or higher restocking charges. Request an RMA# via email or phone. Contact page

    Incorrect Orders:

    If we, in error, send you a product you did not order, we will pay for return shipping and reship the correct product - please contact us. If you ordered the wrong item, we will accept the product back - review our return policy.

    Canceled/Refused Orders:

    Canceled orders, orders that have not shipped, will be subject to a 10% processing fee. Orders that have been shipped may not be canceled. Refused deliveries are subject to restock fees, return shipping charges, and subject to the same guidelines as outlined in our return policy. Refused orders may not be covered by carriers insurance - check with the carrier.

    Freight Claims:

    If merchandise is damaged or lost in transit, it is the responsibility of the customer to file a claim with the freight carrier. Prompt inspection at destination by the consignee is the first step in filing a claim. Please be sure to note any external damage to carton on bill of lading before you sign for it. All claims must be made with 30 days of delivery. If assistance is required, please call.

    Warranties:

    Warranties vary widely by manufacturer and product. Steam Depot Enterprises will be glad to offer exchange/replacement of a defective item within the first 30 days of purchase. If you have an item that is defective, and within the product warranty period please Contact Us

    If you need a contact number for the manufacturers technical support please let us know.

    International Ordering & Shipping Information:

    All International shipments are shipped DDU (delivered duty unpaid) - it is the responsibility of the purchaser to determine duties & local taxes imposed on purchased goods. If you need to know the country of origin of a specific product - please inquire. Steam Depot requires a $50.00 minimum order, excluding shipping and handling for export shipments.

    Special International Requirements:

    Credit Card Payments will require verification

    International Credit Card: Valid identification is required such as: a Driver's License, State or Country issued id, or similar identification. The identification must display your ship-to address - we reserve the right to determine if supplied documentation is valid, and may cancel the order if information is inadequate, or questionable. Once we validate the information we do not require this information on future orders.


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